Terms of Service

Dated: 1st August 2022

1 - How to read this document

Some capitalised terms have specific definitions in section 3. Underlined words in this Agreement contain hyperlinks to further information.

2 - Why you should read this agreement

2.1 - What this Agreement covers

These are the terms and conditions on which we provide our Services to you.

2.2 - Why you should read this Agreement

Please read this Agreement carefully before you start to use our Services. This Agreement (always together with the documents referred to in it) tells you who we are, how we will provide the Services to you, how this Agreement may be changed or ended, what to do if there is a problem and other important information. If you think that there is a mistake in this Agreement or require any changes, please contact us to discuss.

2.3 - Other additional documents which apply to you

This Agreement refers to the following additional documents, which also apply to your use of our Services:
(a) Our Privacy Policy, which sets out the terms on which we process any personal data we collect about you, or that you provide to us. By using our Services, you consent to such processing and you promise that all data provided by you is accurate.
(b) Our Cookie Policy, which sets out information about the "cookies" on our Website.
(c) Our Frequently Asked Questions ("FAQ") which provides answers to common customer questions.
(d) In order to receive some of our Services, you may be asked to agree to additional terms and conditions (including those referred to in section 27) which we will notify you about at the relevant time.

2.4 - Additional documents

For clarity, any additional documents referred to in this Agreement are not incorporated into this Agreement.

2.5 - You accept this Agreement

By using our Services (including downloading and using our App, or via the API, a social media platform or other authorised third party), you confirm that you accept and agree to this Agreement (including the additional documents referred to above). If you do not agree, please do not use our Services.

2.6 - Where to get a copy of this Agreement

You can always see the most current version of this Agreement on our Website. If you want a paper copy of this Agreement, you can print this Agreement from your web browser or contact [email protected].

3 - Glossary

In this Agreement:
API means the application programming interface provided by Transak.
App means the Transak responsive web widget, the data supplied with the software and the associated media.
Business Day means a day other than a Saturday, Sunday or a public holiday in England when financial institutions in London are open for business.
Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).
Fiat Currency means the currency which you send to/receive from the Transak App that is legal tender that is issued by a central bank or equivalent public authority.
Financial Conduct Authority ("FCA")means the UK’s financial services regulator.
Cryptocurrency means the currency which you send to/receive from the Transak App that is not fiat currency.
Transak Account means the account you have opened with us in accordance with the terms of this Agreement.
Website means any webpage, including but not limited to www.transak.com, where we provide the Services to you.

4 - Transak APP and API

4 .1 - App subject to this Agreement and the Appstore Rules

We license the use of the App to you on the basis of this Agreement and subject to any rules and policies applied by our partners through which you access the Services. We do not sell the App to you. We remain the owners of the App at all times.

4.2 - Your right to use the App and the API

In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non transferable, non-exclusive licence to use the App on your device and the API subject to this Agreement. We reserve all other rights.

5 - Who are we and how to contact us

5.1 - Our company information

Light Technology Limited is a UK Private Limited Company with company number 11539646 ("Transak", "we", "us", or "our" as applicable). Light Technology Limited provides this service under the trading name of "Transak". This agreement is between you and Light Technology Limited. Transak is a registered cryptoasset firm with the UK Financial Conduct Authority (FRN: 928910) under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) in respect of its activities in cryptoassets. A link to this register can be found here.

5.2 - Our business address

Our business address is 35 Shearing Street, Bury St. Edmunds, England, IP32 6FE

5.3 - How to contact us

You can contact us by email, web chat, email or through our social media platforms. Our contact details are provided on the About Us page of our Website.

6 - Who can use our services

6.1 - You must be 18 years or over

If you are an individual, you must be 18 years or older to use our Services and by opening a Transak Account you declare that you are 18 years or older. We may ask you at any time to show proof of your age.

6.2 - You must have authority to bind your business

If you are not a consumer, you confirm that you have authority to bind any business or entity on whose behalf you use our Services, and that business or entity accepts these terms.

6.3 - Your use of the Transak Account must not violate any applicable laws

You commit to us that your opening and/or using of a Transak Account does not violate any laws applicable to you. You take responsibility for any consequences of your breach of this section.

7 - Your Transak account

7.1 - About your Transak Account

(a) Your Transak Account is not a financial account – you cannot hold Fiat Currency with Transak. Nor is it a blockchain wallet – you cannot hold Cryptocurrency with Transak. Your Transak Account is a profile which you must set up before you can use our Services.
(b) Your Transak Account allows you to pay Fiat Currency to buy Cryptocurrency from us, which we'll send to a blockchain wallet you hold with another person (a "third party"), or to sell Cryptocurrency to us in return for a Fiat Currency payment from us.
(c) We may apply limits to the amount of Cryptocurrency that you are able to buy from us, and we'll tell you if we do so and are allowed to by law. For example, we may apply limits if you ask us to, or if we reasonably think it would help manage the risk of fraud in a proportionate way. Please contact us if you have any questions about these limits.
(d) Unless you have our consent in writing, you must not allow anyone to operate your Transak Account on your behalf.

8 - Getting started

8.1 - Open a Transak Account

To start using our Services, you must open a Transak Account and provide your details as prompted.

8.2 - Information must be accurate

All information you provide to us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.

8.3 - Transacting on your own account

All activities under a Transak Account shall be deemed as activities carried out by the registered user. You shall only use the Services to transact on your own account and not on behalf of any other person or entity.

8.4 - One account per person or entity

You may only open one Transak Account unless we have agreed in writing the opening of additional accounts. Transak may refuse the creation of duplicate accounts for the same user. Where duplicate accounts are detected, Transak may close or merge these duplicate accounts at its sole discretion.

9 - Getting to know you

We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any Services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your Transak Account with us or in the event of a dispute relating to this Agreement and activity under your Transak Account.

10 - Keep your Transak account safe

10.1 - Keep your Transak Account safe

(a) What to do. You must:
(i) Change your password regularly and ensure that it isn't reused across other online accounts.
(ii) Contact [email protected] if anyone asks for your login credentials.
(iii) Always follow recommended password management practice, for example: https://support.google.com/accounts/answer/32040?hl=en.
(iv) Set up 2-step authentication where prompted (for further instructions please refer to our FAQ).
(v) Keep your e-mail account secure. You may reset your Transak Account password using your email address. Let [email protected] know immediately if your email address becomes compromised.

(b) What NOT to do. You must NOT:
(i) Disclose your Transak Account credentials, to anyone else. Keep them safe.
(ii) Let anyone access your Transak Account or watch you accessing it.
(iii) Use any functionality that allows your login details or passwords to be stored by the computer or browser you are using or to be cached or otherwise recorded.
(iv) Do anything which may in any way avoid or compromise the 2-step authentication process.

10.2 - Contact us if you suspect your Transak Account has been compromised

If you suspect your Transak Account or other security credentials are stolen, lost, used without your authorisation or otherwise compromised, you must contact [email protected] immediately. You should also change your password. Any undue delays in notifying us may affect the security of your Transak Account and also result in you being responsible for financial losses.

11 - Buying And Selling Cryptocurrency Using Your Transak Account

11.1 - How to buy and sell Cryptocurrency using your Transak Account

To purchase or sell Cryptocurrency from us, you need to log in to your Transak Account and follow the steps as they appear on screen in order to place a Cryptocurrency Purchase order or Cryptocurrency Sale order. For clarity, we will receive your Fiat Currency payment as payee in case you are buying cryptocurrency from us and we will be sending Fiat Currency to you as payer in case you are selling Cryptocurrency to us, but we are not a payment services provider.

After you log in to your Transak Account, you can sell Cryptocurrency to us in exchange for a Fiat Currency payment from us (a Cryptocurrency Sale order). Press "Sell Now" and follow the steps as prompted on screen. We will charge you a fee for each Cryptocurrency Sale order, and will let you know the exact amount when you submit your request at which point you can choose to proceed or cancel the order. You can also find out more information about the fees we charge on the Pricing page.

Transak will transfer the purchased Cryptocurrency to your designated nominated wallet as soon as funds have been settled to Transak which in the case of a bank account or credit or debit card may take up to five business days. You can sell Cryptocurrency and instruct Transak to deposit funds into your verified bank account or, where supported, a nominated wallet. If Transak cannot complete your transaction for any reason (such as price movement, market latency or order size), Transak reserves the right to reject the order and notify you of such rejection. You may be charged a processing fee for a rejected transaction so that we are able to refund your crypto.

During a Cryptocurrency Sale order you must transfer the Cryptocurrency to the assigned wallet(s) within the time limit set by Transak during the order process. If you send the Cryptocurrency to a wrong or incomplete address or to one of our wallet addresses without first creating a Cryptocurrency Sell order, then it might not be possible for Transak to retrieve the Cryptocurrency and Transak shall not be responsible or liable in those circumstances.

11.2 - Payment Methods

You may be presented with one or more methods of payment to pay us for a purchase or sale of Cryptocurrency, for example, bank transfer, credit cards or debit cards (in this Agreement, we will call these methods "Payment Methods"). The number of Payment Methods made available to you will depend on a number of factors including where you live and your verification status with us. Payment Methods are not part of our Services, they are services provided by third parties for example, the card provider which issued you with your credit/debit card. We cannot guarantee the use of any particular Payment Method and may change or stop offering a Payment Method at any time without notice to you.

11.3 - Payment instrument must be in your name

Any payment instrument (for example, the credit card or debit card) you use to pay for a Cryptocurrency Purchase order with your chosen Payment Method must be in your name. In the case of Cryptocurrency Sale order, you are responsible for ensuring the accuracy of the payment details that you provide to us. You must ensure that the wallet used to sent the Cryptocurrency is owned by and in your name. Once Transak has made payment of the Fiat Currency to your nominated bank account, the payment cannot be refunded and Transak shall not be liable for any mistakes or errors on your part.

11.4 - Chargebacks on your payment instrument

If you have selected a Payment Method which gives you chargeback rights (for example in relation to your credit card, you may ask your card provider to reverse a transaction on your card), you promise that you will only exercise this chargeback right if:
(a) we have breached this Agreement; or
(b) there was an unauthorised use of your payment instrument.
If we need to investigate or take any actions in connection with a chargeback raised by you, we may charge you for our costs in doing so.

11.5 - What happens after you have submitted your Cryptocurrency Purchase or Sale order

Once we have received your Cryptocurrency Purchase order, we will send you a confirmation by email. Each Cryptocurrency Purchase or Sale order is given a unique transfer number and is shown in the transaction history on your Transak Account. You should quote this transfer number when communicating with us about a particular payment order.

11.6 - When is your payment order received

If your payment order is received by us after 5pm on a Business Day or not on a Business Day, your payment order will be deemed received on the following Business Day.

11.7 - You need to pay us the full agreed purchase price for Cryptocurrency before we can process your Cryptocurrency Purchase or Sale order

We will only process your Cryptocurrency Purchase or Sale order if we have received sufficient cleared funds from you. It is your responsibility to fund your payment order in a timely manner. We cannot be responsible for the time it takes for the money to be sent to us by your bank or payment service provider.

11.8 - Verification checks may increase the time for processing your Cryptocurrency Purchase or Sale order

We carry out verification checks, and these checks may increase the time it takes to process your Cryptocurrency Purchase order. We cannot be responsible for any delays as a result of carrying out those checks.

11.9 - Completion time of your Cryptocurrency Purchase or Sale order

The estimated time it will take us to process your Cryptocurrency Purchase or Sale order is notified to you when you complete the setup of your payment order. You may also find further information about the processing time in the FAQ section of our Website, please refer to the applicable currencies in your payment order.

11.10 - Refusal of your Cryptocurrency Purchase or Sale order

If we are unable to complete your Cryptocurrency Purchase or Sale order, we will let you know and, if possible, the reasons for the refusal and an explanation of how to correct any factual errors. However, we will not notify you if such notification would be unlawful. We will refund your Fiat Currency payment to the payment account from which you sent it, as long as we are permitted to do so under applicable laws.

11.11 - You may cancel your Cryptocurrency Purchase or Sale order

You may cancel your Cryptocurrency Purchase or Sale order by following the instructions set out in our FAQ. You cannot cancel your Cryptocurrency Purchase or Sale order once your payment account provider has executed the Fiat Currency payment to us or you have successfully transferred cryptocurrency to the assigned wallet address.

11.12 - You must ensure the information you provide to us is correct

You must make sure that the information you provide when making a Cryptocurrency Purchase or Sale order is accurate. If we have processed your order in accordance with the information you have provided to us it will be considered correctly completed even if you have made a mistake.

11.13 - What happens if you provide us with incorrect information

If you provide incorrect information with your Cryptocurrency Purchase or Sale order, we will not be responsible for any loss.

11.14 - Payments to Transak are payments to purchase Cryptocurrency

As such they should not be treated as "cash advances" by your card provider. If your card provider decides, as some have in the past, to treat payments to on/off ramps such as Transak 'as cash advances' that is a matter entirely between you and your card provider. We suggest you monitor charges on your card to ensure this is not happening, and if it does to challenge your card provider and/or use an alternative card for crypto transactions. In any event Transak is not liable for any decision of your card provider to act in this way.

12 - Exchange Rates

12.1 - Exchange rate

Transak uses a number of sources to determine the price at which it sells Cryptocurrency. For example, the last-traded price from a major exchange may be used (with a small spread applied, to account for the spread in the order book and slippage). Other Cryptocurrencies may have price references from https://coingecko.com/ or https://uniswap.org/. Transak strives to provide you with competitive pricing and transparency. A breakdown of our fees and the slippage of our prices can be found [here]. We may change our reference rate provider at any time without notice to you.

13 - Maintaining Your Transak Account

13.1 - Transaction history is displayed on your Transak Account

All your purchases and sales of Cryptocurrencies are recorded in the order history section of your Transak Account. You may access this information after you log in to your Transak Account. We have allocated a reference number called order ID to each transaction, and you should quote this reference number when communicating with us about a particular order.

13.2 - Check your Transak Account regularly

You must check your Transak Account regularly and carefully and contact us immediately if you don't recognise a transaction or think we have made a payment incorrectly.

13.3 - Trading Risks and Regulatory Warnings

Cryptocurrencies are speculative investments and involve a substantial degree of personal risk for those who hold them. The value of a Cryptocurrency can quickly increase or decrease at any time, and it may even fall to zero. This means there is the risk of complete loss of capital with no legal recourse. There can be no assurance that any Cryptocurrency, or other digital asset is or will be viable, liquid, or solvent.

The purchase and sale of Cryptocurrencies involves significant risk and can result in substantial losses to you and your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. You should therefore carefully consider whether trading or holding Cryptocurrencies is suitable, taking into consideration your own financial situation and attitude to risk.When purchasing Cryptocurrencies, you may not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong.

Transak does not make any representations or recommendations regarding the advisability or otherwise of the purchase or sale of Cryptocurrencies. The FCA has published some information for consumers regarding the regulation and risks of cryptocurrencies which you may find helpful. It can be viewed here: www.fca.org.uk/consumers/cryptoassets

13.4 - You accept the risks of holding Cryptocurrencies

You agree and accept the risks associated with purchasing and holding Cryptocurrencies outlined in 13.3, including any risks associated with fluctuations in the relevant exchange rates over time. You agree that you will not use our Services for speculative trading.

13.5 - Taxes

You are responsible for any taxes which may be applicable to payments you make or receive, and it is your responsibility to collect, report and pay the correct tax to the appropriate tax authority.

14 - How Much Will You Pay?

14.1 - You must pay our fees

You must pay the fees in connection with the use of our Services. We will not process your transaction until we have received the fees from you.

14.2 - You can see our fee structure on the Pricing page

We will let you know the exact amount payable by you when you set up your order. You can see our fee structure on the Pricing page. For clarity, the fees applicable to you as set out on the Pricing page forms part of this Agreement which may be subject to change as set out in section 26.

15 - Closing Your Transak Account

15.1 - You may close your Transak Account at any time

You may end this Agreement and close your Transak Account at any time by contacting us.

15.2 - You must not close your Transak Account to avoid an investigation

You must not close your Transak Account to avoid an investigation.

15.3 - You are responsible for your Transak Account after closure

You agree that you will continue to be responsible for all obligations related to your Transak Account even after it is closed.

16 - Intellectual Property Rights

16.1 - While you are using our Services, you may use the Transak Materials only for your personal use and solely as necessary in relation to those Services.

16.2 - "Transak Materials" include any software (including without limitation the App, the API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website. You may not, and may not attempt to, directly or indirectly:
(i) transfer, sublicense, loan, sell, assign, lease, rent, distribute or grant rights in the Service or the Transak Materials to any person or entity;
(ii) remove, obscure, or alter any notice of any of our trade marks, or other "intellectual property" appearing on or contained within the Services or on any Transak Materials;
(iii) modify, copy, tamper with or otherwise create derivative works of any software included in the Transak Materials; or
(iv) reverse engineer, disassemble, or decompile the Transak Materials or the Services or apply any other process or procedure to derive the source code of any software included in the Transak Materials or as part of the Services.

17 - Our Responsibility For Loss Or Damage

17.1 - We are responsible to you for foreseeable loss and damage caused by us

If we do not reasonably meet our commitments to you, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your account sign up process.

17.2 - We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

17.3 - We are not liable for business losses

If you use our Services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.4 - We are not liable for technological attacks

We will not be liable for any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment, computer programmes, data or other proprietary material related to your use of our Services.

17.5 - We have no control over websites linked to and from our Website

We assume no responsibility for their content or any loss or damage that may arise from your use of them.

17.6 - We are not liable for things which are outside of our control

We (and our affiliates) cannot be liable for our inability to deliver or delay as a result of things which are outside our control.

17.7 - You are liable for breaking this Agreement or applicable laws

If claims or costs and expenses arise out of your breach of this Agreement, any applicable law or regulation and/or your use of our Services, you agree to compensate us and our affiliates and hold us harmless. This provision will continue after our relationship ends.

17.8 - What happens if you owe us money

In the event you are liable for any amounts owed to us, you agree to reimburse us. We may also recover amounts you owe us through legal means, including, without limitation, through the use of a debt collection agency.

18 - Accessing Our Services

We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Services. If you have granted permission to a third party to access your account, we may refuse access to that third party if we are concerned about unauthorised or fraudulent access by that third party. We will give you notice if we do this, either before or immediately after we refuse access, unless notifying you would be unlawful or compromise our reasonable security measures.

19 - Third-Party Products And Services; Other Users

Third-Party Services. You acknowledge that the Service will enable or assist you to access, interact with, and/or purchase services from several supported platforms and other third parties via third-party websites or applications (collectively, "Third-Party Services"). Such Third-Party Services are not under the control of Transak, Transak does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services and is not responsible for any Third-Party Services. You use all Third-Party Services at your own risk, and should apply a suitable level of caution and discretion in doing so. Any use of Third-Party Services is governed solely by the terms and conditions of such Third-Party Services and any contract entered into, or any transaction completed via any Third-Party Services, is between you and the relevant third party, and not with Transak. You shall comply in all respects with all applicable terms of the Third-Party Services that you access or subscribe to in connection with the Services. If at any time any Third-Party Services cease to make their programs available to us on reasonable terms, we may cease to provide such features to you without entitling you to refund, credit, or other compensation.

20 - Information Security

(a) You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software. We cannot guarantee that our Services will be free from bugs or viruses.

(b) You must not misuse our Services
You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, our servers, computers or databases. You must not attack our Website with any type of denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or our Services will cease immediately.

21 - Linking To Our Site

21.1 - You may link to our Website provided you follow certain rules

You may link to our Website, provided:
(a) you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
(b) you do not suggest any form of association, approval or endorsement on our part where none exists;
(c) you do not frame our Website on any other site; and
(d) the website complies with our Acceptable Use Policy.
We reserve the right to withdraw linking permission without notice.

22 - When We Can End This Agreement Or Suspend Our Services

22.1 - We may end this Agreement by giving you two (2) months’ notice

We may end this Agreement and close your Transak Account or any service associated with it by giving you two months' prior notice.

22.2 - We may suspend or close your Transak Account without notice in certain circumstances

We may at any time suspend or close your Transak Account and/or end this Agreement without notice if:
(a) you breach any provision of this Agreement or documents referred to in this Agreement;
(b) we are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency;
(c) we have reason to believe you are in breach of any applicable law or regulation; or
(d) we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal or illegal activity.

22.3 - We may suspend your Transak Account for security reasons

We may suspend your Transak Account or restrict its functionality if we have reasonable concerns about:
(a) the security of your Transak Account; or
(b) suspected unauthorised or fraudulent use of your Transak Account.

22.4 - We will give you notice of suspension where possible

We will give you notice of any suspension or restriction and the reasons for such suspension or restriction as soon as we reasonably can, either before the suspension or restriction is put in place or (if that is not possible) as soon as reasonably practicable after, unless notifying you would be unlawful or compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as reasonably practicable after the reasons for the suspension and/or restriction have ceased to exist.

22.5 - You cannot use the App if this Agreement ends

On termination for any reason all rights granted to you in connection with the App shall cease, you must immediately delete or remove the App from your devices.

23 - Our Right To Make Changes

We can make a change to this Agreement for any of the following reasons (with any change being a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us):
(a) because of a change in legal or regulatory requirements, for example we may have to change:

(i) our requirements for keeping your Transak Account safe to meet new, higher standards set by law; or
(ii) terms of this Agreement, including terms on how we provide our services to you, in order to satisfy new laws on the regulation of Cryptocurrencies;

(b) if the change benefits you, for example when introducing new products or services or improving existing ones;
(c) to reflect a change in our costs of running your Transak Account or providing you with our other services under this Agreement, for example by changing our fees for our services or introducing new fees for new services;
(d) in response to possible risks to the security of our services, for example by changing the security steps you need to follow to access your Transak Account; or
(e) to respond to any other change that affects us, if it’s fair to pass on the effects of the change to you, for example to reflect developments in Cryptocurrencies.

We may make reasonable and proportionate changes for any other reason we cannot foresee, for example to respond to changes in our industry that affect how we wish to deliver our services to you.

We’ll tell you about a change to this Agreement as soon as we reasonably can and in any case at least thirty (30) days before it takes effect, via e-mail to the address provided by you as contact details in your Transak Account profile.

However, we may give you less than third (30) days’ notice of a change, in which case we will still give you as much notice as we reasonably can, if the change:
(a) is urgently needed for us to satisfy our legal obligations;
(b) is to add a new service, or new functionality for an existing service, which is optional for you; or
(c) is for another reason and does not reduce your rights or increase your responsibilities under this Agreement.

You can tell us by contacting us if you object to a change before it takes effect, but if you do that will end this Agreement and we will no longer provide you with our services under this Agreement. If you do not object to the change we will take that as your acceptance of the change. You can in any case end this Agreement and close your Transak Account at any time under paragraph 16 above.

24 - How We May Contact You

24.1 - We usually contact you via email

For this purpose, you must at all times maintain at least one valid email address in your Transak Account profile. You should check for incoming messages regularly and frequently, these emails may contain links to further communication on our Website. If you don't maintain or check your email and other methods of communications, you will miss emails about your transactions and our Services. We cannot be liable for any consequence or loss if you don't do this. If we have reasonable concerns either about the security of your Transak Account, or any suspected or actual fraudulent use of your Transak Account, we will contact you via telephone, email, or both (unless contacting you would be unlawful or compromise our reasonable security measures).

24.2 - Other ways we may contact you

(a) In addition to communicating via email, we may contact you via letter or telephone where appropriate. If you use any mobile services, we may also communicate with you via SMS. Any communications or notices sent by:

(i) Email will be deemed received by you on the same day if it is received in your email inbox before 5pm on a Business Day. If it is received in your email inbox after 5pm on a Business Day or at any other time, it will be deemed received on the next Business Day.
(ii) Post will be deemed received three days from the date of posting for UK post or within five days of posting for international post.
(iii) SMS will be deemed received the same day.

(b) Where legislation requires us to provide information to you on a durable medium, we will either send you an email (with or without attachment) or send you a notification pointing you to information on our Website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. Do keep copies of all communications we send or make available to you.
(c) If you need a copy of the current Agreement or any other relevant document, please contact [email protected].

24.3 - This Agreement is made in the English language

Documents or communications in any other languages are for your convenience and only the English language version of them are official.

25 - Complaints

If you have any complaints about us or our Services, you may contact us at [email protected] or via chat on our website at http://support.transak.com/hc/en-us.

26 - Other Important Terms

26.1 - Nobody else has any rights under this Agreement

This Agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end or make any changes to this Agreement.

26.2 - We may transfer this Agreement to someone else

You may not transfer, assign, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights and obligations under this Agreement (including the Transak Account) without our prior written consent. We reserve the right to transfer, assign or novate this Agreement (including the Transak Account) or any right or obligation under this Agreement at any time without your consent. This does not affect your rights to close your Transak Account under section 19.

26.3 - If a court finds part of this Agreement illegal, the rest will continue in force

Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

26.4 - Even if we delay in enforcing this Agreement, we can still enforce it later

If we delay in asking you to do certain things or in taking action, it will not prevent us taking steps against you at a later date.

26.5 - This Agreement supersedes any other previous agreements

This Agreement supersedes and extinguishes all previous agreements between you and Transak, whether written or oral, relating to its subject matter.

26.6 - Which laws apply to this Agreement and where you may bring legal proceedings

This Agreement is governed by English law. Any dispute between you and us in connection with your Transak Account and/or this Agreement may be brought in the courts of England and Wales.