Transak is authorised, regulated and secure

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you continue to have an unresolved complaint about Transak USA LLC's money transmission services, you may contact the Arkansas Security Department at:

Arkansas Security Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324-9260
Email: [email protected]

You may submit a consumer complaint by mail or email, or you can complete the form electronically using the following link:
https://securities.arkansas.gov/file-a-complaint-2/

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you have any questions or unresolved complaints about Transak USA LLC's money transmission services, you may contact the Arizona Department of Insurance and Financial Institutions at:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261,
Phoenix, AZ 85007
Phone: (602)771-2800

You may submit an online complaint by completing the form below:
https://difi.az.gov/complaint

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you have any questions or unresolved complaints about Transak USA LLC's money transmission services, you may contact the District of Columbia Department of Insurance, Securities and Banking at:

District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002
Phone: (202) 727-8000
Email: [email protected]

You may file a complaint by completing and mailing in the form below:
https://disb.dc.gov/publication/consumer-complaint-form

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you have any questions or unresolved complaints about Transak USA LLC's money transmission services, you may contact the Illinois Department of Financial and Professional Regulation at:

Illinois Department of Financial and Professional Regulation
555 W. Monroe St., 5th Fl.
Chicago, IL 60661
Phone: (312) 814-4500

You may submit an online complaint by completing the form below:
https://idfpr.illinois.gov/dfi/dficomplaintform.html

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you continue to have an unresolved complaint about Transak USA LLC's money transmission services, you may contact the Kansas Office of the State Bank Commissioner at:

Kansas Office of the State Bank Commissioner
700 SW Jackson St, Suite 300
Topeka, KS 66603
Phone: (785) 380-3939
Fax: 785-371-1229

You may submit a consumer assistance form via mail or fax, or you can complete the form electronically using the link below:
https://www.osbckansas.gov/consumer-complaint-form/.

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you continue to have an unresolved complaint about Transak USA LLC's money transmission services, you may contact the Commissioner at the South Carolina Money Services Division at:

Office of the Attorney General
Money Services Division
1000 Assembly Street,
Columbia, S.C. 29201
Phone: 1-803-734-1221

You may submit an online complaint by completing the form below:
https://tinyurl.com/SCMSB.

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you have any questions or complaints about Transak USA LLC's money transmission services, you may contact the South Dakota Division of Banking at:

South Dakota Department of Labor & Regulation
Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Phone: (605)773-3421. For TTY services, call 711
Email: [email protected]

For Vermont Members/Customers:

We will not disclose information about your creditworthiness to our affiliates and we will not disclose nonpublic personal financial information about you to nonaffiliated third parties (other than as permitted by law) unless you authorize us to make that disclosure. Your authorization must be in writing or, if you agree, in electronic form. If you wish to authorize us to disclose your nonpublic personal financial information to nonaffiliated third parties, you may email us at [email protected], or mail your written authorization to:

Transak USA LLC
252 NW 29th St
9th Floor
Miami, FL 33127

If you have a complaint, please use Transak's help center or contact Transak support at [email protected]. If you have any questions or complaints about Transak USA LLC's money transmission services, you may also contact the following agencies:

Pennsylvania Department of Banking and Securities
Market Square Plaza 17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Phone: 1-800-722-2657 or by visiting the following website: https://www.pa.gov/agencies/dobs

Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038 , by Phone: 1-855- 411-2372/TTY/TDD: 1-855- 729-2372 or by visiting the following website: https://www.consumerfinance.gov/complaint/